Refund and Returns Policy
As part of our commitment to customer satisfaction, Thoda Drama offers an exchange policy to ensure that you are completely satisfied with your purchase. Please read the following terms and conditions carefully before proceeding with an exchange:
Exchange Eligibility:
Once a Thoda Drama product is sold, it can be exchanged for a different product or a replacement in a bigger or smaller size, provided the following terms and conditions are met:
The request for exchange must be made within 48 hours of delivery by writing to us at CARE@THODADRAMA.COM.
The product must be in its original condition, unworn, unwashed, and with all original tags attached.
Purchases made during a sale are not eligible for exchange.
Exchange Process:
If your product is eligible for size exchange, please follow these steps:
Write to us at CARE@THODADRAMA.COM within 48 hours of delivery to request an exchange.
Once acknowledged by our team, please arrange to send the product back to us yourself. We do not provide a reverse pickup facility.
Please ensure to obtain an acknowledgment receipt from the courier person, stating the number of products being dispatched, along with their signature and mobile number. Thoda Drama will not be responsible for any lost shipments.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend using traceable mail for returns.
Please note that the goods are your responsibility until they are returned to Thoda Drama at the following address:
Thoda Drama Returns
Exchange Terms:
Exchange can be done within 7 days of the date of delivery.
Only one exchange is allowed per order.
Please mention your name, address, phone number, email, and order ID on the parcel along with the required size.
Credit Note:
In cases where the desired size is not in stock, Thoda Drama will issue a credit note for future purchases.
By adhering to these exchange policies, we aim to ensure a seamless and satisfactory shopping experience for all our customers at Thoda Drama. If you have any further questions or require assistance, please feel free to contact us at CARE@THODADRAMA.COM.